Tuesday, January 29, 2008

Create a Remote Desktop Helpdesk Support System using UltraVnc

Many IT Helpdesk now have live chat. However one of the biggest hurdles has always been allowing on the Fly and easy Remote PC Control Support. Well it just so happens I found a simple and inexpensive open source solution call singleclick, which uses Ultra VNC. This Remote PC Solution allows you to have a client use encryption SSL and create a reverse connection back to your support team so that you can have your desktop support staff connect to a client PC.

A good article on how to set this up:

http://www.simply-postcode-lookup.com/SingleClickUltraVNC/SingleClickVNC.htm



http://www.pchelpware.com/sc/index.html


UserID foo
Password foobar

Then upload the files that you created with Single Click VNC and you have customized your own Remote PC Control Support Solutions.


A Hardware Version of something like this exists which I will be evaluating for larger installs.

http://www.bomgar.com/

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